News & Notices

New rules mean some products & services Cannot be sold door-to-door

Posted On: Thursday, March 8, 2018

Certain products and services can no longer be offered or sold at your home by Door-to-Door Sales. Please call the Consumer Protection Ontario Office to make a complaint.

Certain products and services can no longer be offered or sold at your home unless you initiate the transaction (for example, by calling or emailing a business and asking them to come to your home for the purpose of entering into a contract.) There are some exceptions including instances where you already have a contract in place.

These restricted products and services include:

  • furnaces
  • air conditioners
  • air cleaners
  • air purifiers
  • water heaters
  • water treatment devices
  • water  purifiers
  • water filters
  • water softeners
  • duct cleaning services
  • any good or service that performs or combines one or more of the above functions

Businesses will be able to enter into a contract at your home if you contacted them ahead of time and invited them to your home for the purpose of buying or leasing one of the restricted products and services.

If you call for a repair, maintenance, an energy assessment, or any reason other than entering into a contract for one of these items and the business comes to your home, the business cannot enter into a new contract with you. They will only be able to leave information about the products and services they offer.

Products and services not listed on this page can still be sold door-to-door but businesses must still follow other requirements under the Consumer Protection Act.

For more information please visit their website or call toll-free:

1-800-889-9768

https://www.ontario.ca/page/consumer-protection-ontario



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